Business Etiquette

Professional Etiquette

“Etiquette is the fine tuning of education.”
– Nadine Daher

“Politeness and consideration for others is like investing pennies and getting dollars back.”
– Thomas Sewell

General Do’s and Don’ts

  • Be on time.
  • Do check your e-mail regularly.
  • Be proactive.
  • Schedule your appointment early.
  • Do take responsibility for your education.
  • Refer to faculty as “Dr.” or “Professor” unless you are invited to do otherwise.
  • Turn your phone to vibrate and talk only quietly and if necessary.
  • On the elevator, let others exit before entering.
  • Respect the facilities; clean up after yourself.

E-mail Do’s and Don’ts

  • Do use your full name when e-mailing your advisor, instructor, or university office.
  • Do list a brief reason for the e-mail in the subject line.
  • Do compose your e-mail in a professional manner, as though you are writing a business letter. Be polite.
  • Do check for spelling, punctuation, and grammatical errors before sending; use a professional font. 
  • Don’t send an e-mail if an extended conversation is required. Keep your e-mail brief.
  • Don’t use political or religious taglines in your e-mail as they may be offensive to others.
  • Don’t expect immediate feedback; allow at least 24 hours during normal business hours for a response.


  • Do come on time.
  • Do contact the office if you must reschedule your appointment.
  • Do silence your phone.
  • Do come prepared (questions,resume, paperwork).
  • Don’t wear headphones or earphones.
  • Don’t text or take personal phone calls.
  • Don’t bring your best friend, boyfriend, or girlfriend with you.