Support Services

Support Services, located in Room 229 in The W. A Franke College of Business, is here to provide ancillary services to our faculty, staff, and students. Our robust services make many of the tasks that would otherwise need to be sought outside our doors readily available. Our friendly smiles just make it all the more enjoyable!


Photocopying

Support Services has a self-serve machine for faculty and staff (located in Support Services) as well as a coin-operated machine for students (located in the hall outside Room 229). We also provide a full service copy center. To submit work for copy, simply fill out a request form. There are three kinds of request forms to facilitate your order.

A work request (under 10 pages) is submitted for syllabi, handouts, research, etc. DOWNLOAD HERE.

A packet request (10 pages or more) is used for larger handouts, e.g., instructor’s notes, readings, etc. for a class to be purchased by students. (A packet is $.11 per copied side, an additional $3 for binding, copyright fees when applicable, and an admin fee.*) DOWNLOAD HERE.

An exam request accompanies exam materials. To ensure security, exams must be delivered to Support Services or e-mailed directly to fcbss@nau.edu. Please call to confirm the receipt, 3-7349. Exam materials are logged in and out and securely locked when not being copied or proofed.

Quiz Request

Exam Request

Answer Key Request

Support Services offers several options to improve the presentation of your work. A variety of copy paper colors are available as well as pre-punched 3-hole white paper. We also carry transparencies. Any job can be bound with a comb. The covers can be cardstock, vinyl, or linen. For assistance in enhancing your presentations, please ask a support services staff member.

For turnaround time on your requests, please see Requests Turnaround.

*Prices may change without notice.

Requests Turnaround

Project request forms are now available onlne:

Packet Request

Work Request

Copy requests are completed as follows, but are contingent upon current work load and time of year. Note: Exams take priority over other projects. *24 hour notice is preferred.

Small projects: 300 completed pages or less, ready-to-run  Same day to next day service

Medium projects: 300 to 1,000 completed pages, ready-to-run  Next day to 2-day service

Large projects: over 1,000 completed pages, including binding, word processing, and bulk mailings  3 to 10 day service, depending on time of year

Binding: Any size. 3 day service.

Supplies

For your convenience a listing of our general inventory is provided below. If there is item you require that is not listed, please submit a purchase request to the Business Manager.
Most of these items are available for sale to FCB students at a reasonable cost.

NAU Stationary

  • Envelopes (letter and business reply)
  • Envelopes-Special invitation
  • Letterhead (24 pound)

Envelopes

  • (5x8, 10x13, 12x15)
  • Disk
  • Letter
  • Letter-Small
  • Padded

Tablets

  • Index cards-Ruled (5x8, 4x6, 3x5)
  • Pads-Legal (white and yellow)
  • Post-its (small, medium, large, fax, tape flags)

Writing Utensils

  • Highlighters (various colors)
  • Markers (black, green, red, etc.)
  • Pens-Permanent (green, blue, black, red)
  • Pens-White board
  • Pencils

File Cabinet Supplies

  • File Folders (colored and manila)
  • Hanging folders
  • Labels-Dot Coding (various colors)
  • Labels-File folder (various colors)
  • Labels-Laser
  • Labels-NAU mailing
  • Tabs (colored and clear)

General Desk Supplies

  • Answer sheets-In-house
  • Batteries
  • Clips-Binder (small, medium, and large)
  • Clips-Paper (large and small)/dispensers
  • Discs-CD-R’s
  • Discs-High density formatted
  • Glue (Elmers, glue stick, Krazy, rubber cement)
  • Letter Openers
  • Liquid Paper (white, ivory, pink yellow, green)
  • Liquid Tape
  • Paper puncher
  • Pencil sharpeners
  • Phone messages (pad)
  • Reinforcements for holes in punched paper
  • Rubber bands (various sizes)
  • Rulers
  • Scissors
  • Stapler/Staples
  • Stamp pad (red, blue, black)
  • Tape (masking, double-sided, duct, mailing, standard, electrical)
  • Tape containers
  • Thumb tacks/ push pins

Cartridges & Toners

  • All printers

3-Ring Binders

  • Various sizes and colors
  • Dividers (5 and 8, clear and colored)

Binding Supplies

  • Spiral combs (various colors and sizes)
  • Spiral covers (various colors)
  • Surebind (various colors)

Copy Supplies

  • Paper-Cardstock (various colors)
  • Paper-Copy (various colors)
  • Paper-Resume (textured)
  • Transparencies

Art Supplies

Construction paper
Flip chart
Poster board

Tools

  • Hammers
  • Nails
  • Screwdrivers
  • Tape measure

Mail Services

NAU Mail (incoming and outgoing) is scheduled once daily by the University postal services. For your convenience, there is a mail slot on the Mailbox System (Room 229) for after hours drop off.

NAU Postal Services is scheduled to pick-up and deliver mail between 11:30 - 12:00 PM. Please bring your outgoing mail to Support Services by 11:00 AM for same day pick up.

Any mail brought to Support Services after mail pick up will go out the next morning.

Stamped personal mail is acceptable.

Support Services carries NAU-FCB mailing labels; just complete label with your area org on the return address.
To properly address mail to Faculty and Staff:
[First Name] [Last Name]
Department Name
Department’s PO BoxTo Properly address mail for U.S. Postal Service:

Capitalize everything using plain block letters or sans serif typeface. Helvetica, Courier new, OCR, Arial, and Franklin Gothic are all acceptable fonts. Omit all punctuation except the hyphen in the zip+4 code. Use abbreviations whenever possible. Clear spaces are needed between words and lines. These steps not only improve the speed and accuracy of delivery but help the college save money on postage.
NAME OF RECIPIENT
DELIVERY ADDRESS
POST OFFICE STATE ZIP-4

Scantron Grading

Support Services has a Scantron grading machine for your convenience. Please submit the following request form:

Scantron Test Form

Multiple choice questions are from A to E. We can process multiple versions. Please instruct the students to indicate which version they are completing using the Special Codes section.

In addition, we can process multiple values assigned to each range of questions. There are several reports available for grading. Please consult the Support Services staff for the one that best suits your needs.

Other Services

Support Services staff are available for some word processing projects related to coursework as well as mailings for the college. This includes stuffing envelopes in preparation for the mailing. Just ask us for more details.
• Clean & fill copiers
• Clean & stock labs
• Receive shipments
• Bulk mail
• Clean white boards
• Stock paper supplies at Faculty Printers

We’re sorry we are unable to proctor exams or run errands due to staffing constraints. There is an NAU campus courier for campus deliveries. They can be contacted at 523-1202.