SHRM Café Open for Business
By Kelly Johnston, FCB Student Writer
Open since October 5, 2015, the School of Hotel and Restaurant Management (SHRM) Café at NAU is serving students and faculty from inside SHRM on central campus. Operated by student clubs and organizations such as the National Society for Minorities in Hospitality (NSMH), the Club Managers Association of America (CMAA), the National Association for Catering and Events (NACE), and the NAU Northern Arizona Craft Beer Association (NACBA) Club, the café serves espresso drinks, cappuccinos, lattés, and traditional teas. Pour-over and french-press coffees are also available. But drinks aren’t the only tasty items on the menu.
Students will also be baking batches of SHRM Chef Mark Molinaro’s famous Nutty Jack cookie, as well as trying their hand at a scone recipe from Professor Lenka Hospodka. Students like Evan Bruesehoff are seeing the value they are getting while working in the café.
“Working the SHRM café has been a wonderful experience. The café has provided myself and other students the opportunity to apply the skills that we have learned in the classroom in a real-life setting,” Bruesehoff said.
He recognizes the challenges of the café’s operation, as well as its potential.
“As with any new business operation, there is an initial learning curve. We have needed to refine our operation and procedures since opening to allow the café to better meet the needs of our customers. That being said, watching the café evolve and become better has been exciting for everyone involved in the development process. Looking forward, I am excited to see how the café will continue to develop to better meet the needs of the SHRM community we serve,” Bruesehoff said.
The café’s impact reaches far beyond the food and drinks it serves. The environment it creates has affected students and faculty alike.
“When the café first began it required a lot of communication and organization for all of the clubs to work together and create standards for the café. I think this is going to be very beneficial for all of the clubs in SHRM because this is what our industry is, and it gives us a chance to be in that real-world environment. I think that as time goes on the café will become more popular and clubs will really be able to make it their own,” said Haven Lewis, president of the CMAA.
“Since I have taken on working at the Cafe, it has given me the opportunity to branch out and meet so many other wonderful students that share the same passion as I do for the hospitality industry,” said SHRM Café Liaison, Macy Hall, a member of NACE. “Being part of [this new improvement to SHRM] has made me realize how grateful I am to be in such a supportive program.”
Professor Boger, faculty advisor for the Café, sees its potential as a learning environment as well.
“Each club will do their own marketing. Some are making posters marketing their club; some have created special drinks during their shift, etc. We are encouraging creativity and thinking outside the box,” she said.
The Café currently operates from 9 a.m. to 11:30 a.m., and noon to 3 p.m. on weekdays.
Categories: 2015 fall 2015 shrm café open for business nbn fbn flagstaff business news nau business news faculty julene boger students shrm national society for minorities in hospitality nsmh club managers association of america cmaa national association for catering and events nace nau northern arizona craft beer association club nacba november 2015 nau business news: november 2015